Returns and Refunds Policy
Refund Policy - On Line Payments
We thank you for deciding to contribute to The Sporting Wheelies and Disabled Sport and Recreation Association of Queensland Inc. As your payment is being made online without our assistance/involvement we ask that you complete your details and the amount of your payment carefully as it involves a substantial amount of administrative time to deal with and rectify any errors.
Errors in Amount Paid - Policy
Should an error be made in the amount of any payment, you must notify us of the error before the draw date (shown at the top of the screen). All requests for refunds must be made in writing and directed by email to firstname.lastname@example.org, by fax to 07 3253 3333 or by post to Accounts Manager, Sporting Wheelies and Disabled, 60 Edmondstone Road, Bowen Hills Q 4006, AUSTRALIA. The request should have the details of the initial payment including the date, amount, name of the payer, the reference number and the nature of the error. Any tickets issued for the incorrect amount immediately become void and invalid, and a new ticket will be issued for the amount of the corrected payment.
Change of Heart on Payments - Policy
Please note: refunds of the amount paid will not automatically be made simply because you have changed your mind. It is for this reason that we ask that you make your choice to contribute carefully. Sporting Wheelies and Disabled Association is under no obligation to give a refund if an error has been made on your part, but will endeavour to ensure that any genuine errors (such as to the amount paid) are rectified. The Association, which is a non profit organisation, reserves the right to deduct any bank or transaction charges for any refund processed from that refund. Should an error be detected and a request for refund be made after the draw date of the Lottery, the Association regrets that it is unable to refund any monies.
Errors by Us - Policy
Of course, should an error be made by Sporting Wheelies and Disabled Association or its financial institution(s), full refunds will be made immediately upon notification of the error and all costs borne by the Association.